Privacy Policy

Last updated: November 2025
This Privacy Policy applies to the Njam Kragujevac mobile application and related services.

1. Introduction

Welcome to Najm Kragujevac (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related online services (the “App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

a) Information You Provide

• Account Information: name, phone number, email address, password, and delivery address.
• Order Details: items ordered, delivery notes, preferred options, and related information.
• Communication: information you provide when you contact support, give feedback, or communicate with us.

b) Automatically Collected Information

• Device Information: device model, operating system, app version, unique identifiers, and mobile network.
• Usage Data: interactions within the App, visited screens, features used, time and date of usage.
• Location Data (if enabled): used to help suggest relevant locations or support delivery-related features.

c) Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies within the App and backend services to enable core functionality, remember your preferences, and improve performance.

3. How We Use Your Information

We use the collected information to:

• Create, manage, and secure your user account.
• Process and deliver your orders and related services.
• Send transactional notifications (e.g., order status, confirmations).
• Send optional promotional or marketing messages, where permitted by law and/or with your consent.
• Monitor, analyze, and improve the App’s performance, stability, and user experience.
• Prevent fraud, abuse, security incidents, and enforce our terms and policies.
• Comply with legal obligations where applicable.

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the EU/EEA, we process your personal data based on:

• Contractual necessity (to provide the services you request).
• Legitimate interests (e.g., service improvement, fraud prevention), where these are not overridden by your rights.
• Consent (e.g., for certain marketing communications or optional features like location access).
• Legal obligations, where applicable.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information only with:

• Restaurants and Delivery Partners: to prepare and deliver your orders and contact you if necessary.
• Payment Processors: to securely process payments in accordance with industry standards.
• Service Providers: who help us operate and support the App, including:
  • Microsoft Azure: for secure hosting, APIs, databases, and infrastructure.
  • Firebase by Google: for analytics, app performance monitoring, and push notifications.
  • SendGrid (Twilio): for sending transactional and service-related emails.
• Authorities and Legal Requests: if required to comply with applicable laws, regulations, legal processes, or to protect our rights or users.

All third-party service providers are contractually required to protect your information and use it only for the services they provide to us.

6. International Data Transfers

Our service providers (including Azure, Firebase, and SendGrid) may process data in countries outside your jurisdiction. Where required, we take appropriate measures to ensure that such transfers comply with applicable data protection laws (e.g., Standard Contractual Clauses or equivalent safeguards).

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Policy, including:

• Providing and maintaining your account and order history.
• Complying with legal, tax, and accounting obligations.
• Resolving disputes and enforcing our agreements.

You may request deletion of your account and associated personal data by contacting us at info@sezamkg.com. Certain information may be retained where required by law.

8. Security

We implement technical and organizational security measures, including encryption, secure communication channels (HTTPS), access controls, and monitoring, to help protect your data from unauthorized access, loss, misuse, or alteration.

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on your consent.
• Request a copy of your data in a portable format, where applicable.

To exercise these rights, please contact us at info@sezamkg.com. We may need to verify your identity before responding.

10. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal data, please contact us and we will take steps to delete such information.

11. Third-Party Privacy Policies

Our use of third-party services is subject to their own privacy policies. We encourage you to review them:

• Firebase (Google) Privacy Policy
• Microsoft Azure Privacy Statement
• SendGrid / Twilio Privacy Policy

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes become effective when they are posted on this page.

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us